Privacy Policy – How hijau88 Collects, Uses, and Protects Your Data

1. Who We Are

This Privacy Policy is issued by hijau88 ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at hijau88.club. hijau88 is the data controller for personal information collected from players and visitors to hijau88.club. For the purposes of this Policy, "personal data" means any information that identifies or could reasonably be used to identify a natural person.

This Policy applies to all personal data collected in connection with your use of the hijau88 platform, including the website, all games, the sportsbook, account management functions, customer support interactions, and any communications between you and hijau88. By registering an account or using the hijau88 platform, you acknowledge that you have read and understood this Policy.

2. Personal Data We Collect

hijau88 collects personal data from you in the following ways:

2.1 Information you provide directly

• Registration data: Full name, date of birth, nationality, residential address, email address, and phone number submitted when creating your hijau88 account.
• Identity verification documents: Copies of your national identity card (MyKad), passport, or other documents submitted as part of the Know Your Customer (KYC) verification process.
• Financial information: Payment method details (such as FPX bank account identifiers, Touch n Go eWallet account references, and Boost account references) provided when making deposits or requesting withdrawals. hijau88 does not store full payment card numbers.
• Communications: Records of your interactions with the hijau88 customer support team via Live Chat, email, or WhatsApp, including the content of messages and any attachments.
• Responsible gaming submissions: Information provided when activating deposit limits, self-exclusion requests, or other responsible gaming tools.

2.2 Information collected automatically

• Technical data: IP address, browser type and version, operating system, device type, screen resolution, and referring URL collected when you access hijau88.club.
• Usage data: Pages visited, games played, betting history, session duration, login timestamps, and navigation patterns within the platform.
• Cookies and similar technologies: Data collected via cookies, web beacons, and similar tracking technologies as described in Section 6 of this Policy.

3. How We Use Your Personal Data

hijau88 processes your personal data for the following purposes:

1. Account management: To create and administer your hijau88 account, verify your identity, authenticate your logins, and maintain the security of your account.
2. Service delivery: To provide the gaming, sportsbook, live casino, and payment services you have requested, including processing deposits and withdrawals in Malaysian Ringgit (RM).
3. Regulatory compliance: To fulfil our obligations under applicable gaming regulations, anti-money laundering (AML) laws, and know-your-customer (KYC) requirements, including reporting obligations to relevant regulatory authorities where required by law.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited activities.
5. Responsible gaming: To administer and enforce the responsible gaming tools activated on your account, including deposit limits, cooling-off periods, and self-exclusion, and to monitor for indicators of problem gambling behaviour where required by our licence conditions.
6. Customer support: To respond to your enquiries, resolve disputes, and communicate with you about your account.
7. Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time by contacting support or updating your account preferences.
8. Platform improvement: To analyse aggregated, anonymised usage data for the purposes of improving platform performance, game library curation, and user experience design.

4. Legal Basis for Processing

hijau88 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between hijau88 and you as a registered player — including account creation, game play, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML and KYC requirements mandated under our gaming licence.
• Legitimate interests: Processing carried out for the legitimate interests of hijau88, including fraud detection, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookies, where your consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

hijau88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. hijau88 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: FPX network operators, Touch n Go eWallet, Boost, and other payment processors necessary to execute your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and AML verification services used to verify your identity and conduct required compliance checks.
• Game software providers: Licensed gaming software suppliers whose games are available on the hijau88 platform, to the extent necessary to deliver game services and resolve disputes.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and other technology service providers supporting the operation of hijau88.club, each bound by contractual data processing obligations.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory direction, hijau88 will disclose personal data to the relevant gaming authority, financial intelligence units, or law enforcement agencies.
• Responsible gaming organisations: Where you have activated self-exclusion, your data may be shared with responsible gaming exclusion databases maintained by the relevant gaming authority to support enforcement of that exclusion.

6. Cookies and Tracking Technologies

hijau88 uses cookies and similar web technologies to support the operation of the platform and to analyse usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without affecting core functionality.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and "remember me" login state.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors use hijau88.club, which pages are most visited, and where technical errors occur. This data is used to improve the platform.
• Marketing cookies: Used, where consent has been provided, to deliver relevant promotional communications. These cookies track interaction with hijau88 content to assess promotional campaign performance.

You can manage your cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality or performance of the hijau88 platform.

7. Data Retention

hijau88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as required by applicable law, or as necessary to protect our legal interests. The following general retention principles apply:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• KYC verification documents are retained for the period mandated under the gaming licence and applicable financial regulation.
• Customer support communications are retained for a period of two (2) years, or longer if relevant to an ongoing dispute or regulatory investigation.
• Analytics data is retained in anonymised or aggregated form and is not subject to fixed deletion timelines.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

8. Data Security

hijau88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and hijau88 servers
• Encrypted storage of sensitive personal data at rest
• Role-based access controls limiting data access to authorised personnel only
• Regular security assessments and penetration testing
• Incident response procedures for detecting and responding to data breaches

While hijau88 takes commercially reasonable steps to secure your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your hijau88 account credentials and for notifying hijau88 promptly if you suspect any unauthorised access to your account.

9. Your Data Rights

Subject to applicable law and certain exceptions, you have the following rights in respect of your personal data held by hijau88:

• Right of access: The right to request a copy of the personal data hijau88 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to restrict processing: The right to request that hijau88 limits its use of your personal data in certain circumstances.
• Right to object: The right to object to the processing of your personal data where hijau88 relies on legitimate interests as the legal basis, or where data is processed for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the hijau88 support team. Requests will be acknowledged within five (5) business days and fulfilled within thirty (30) days, subject to identity verification and any applicable legal exceptions.

10. Third-Party Links

The hijau88 platform may contain links to third-party websites or services (for example, payment provider portals or responsible gaming support organisations). hijau88 is not responsible for the privacy practices of such third parties. This Policy applies solely to data processed by hijau88 in connection with hijau88.club. We encourage you to review the privacy policies of any third-party services you access via links on the platform.

11. Minors

The hijau88 platform is strictly intended for use by individuals who are 21 years of age or older. hijau88 does not knowingly collect personal data from individuals under the age of 21. If hijau88 becomes aware that personal data has been collected from a minor, the relevant account will be closed immediately, any associated data will be deleted, and any winnings will be voided. If you believe that a minor has registered an account on the platform, please notify us immediately via the support team.

12. Changes to This Policy

hijau88 reserves the right to update this Privacy Policy at any time. Where a material change is made to how your personal data is processed, hijau88 will notify registered players via the email address on record or through an on-platform notification prior to the change taking effect. The effective date of the current version is stated in the document header.

Your continued use of the hijau88 platform following publication of an updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any changes, you may close your account and cease using the platform by contacting the support team.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a data protection concern, please contact the hijau88 data protection team: